IX2 provides on-site technical support and equipment installation services, including: Power cycling of equipment, troubleshooting and fault isolation on all IX2 cross connected circuits, securing cabling, setting switches, and swapping back-up tapes

Additionally, IX2 can provide limited support with customer supplied instructions to perform the following functions: Entering commands into server machines from a keyboard, swapping hardware components with customer-supplied spares or upgrades, returning equipment to the manufacturer or customer, and identifying hardware failure(s).

In order to provide the support outlined above the customer is responsible for:providing written or real-time instructions for shutting-down and rebooting the system/hardware, working with the IX2 technician to resolve operational problems, repairing any and all software failures, and providing all necessary spares and technical manuals and locate them in customer's equipment space

Customers may elect to have IX2 install customer-provided equipment at the colocation facility for an additional charge. Equipment to be installed must be clearly documented in a detailed cabinet/ rack diagram. IX2 will receive the equipment and confirm the customer provided inventory, assemble the equipment based on information and instructions provided by the customer, label all cables and hardware based on information provided by the customer, connect equipment to power and install cabling, and power up equipment.